Our Promise to You
Simple.
The Best Guarantee in the Industry — 60-Day Satisfaction Guarantee
At Mellow, we believe that quality, fairly priced, and convenient plant-based wellness products have a place in many people's lives, and we encourage everyone to explore their wellness options.
We also like to keep it simple. We offer a 60-day satisfaction guarantee.
Contact us with the reason you're unsatisfied — we want to understand so we can improve.
We'll send you an RMA number and return instructions by email.
Return the products in their original packaging using the instructions provided.
Receive your full refund (minus any shipping charges) in approximately 10 business days once we receive the returned merchandise.
What's covered:
- ✓ Any Mellow product purchased within the last 60 days
- ✓ Subscription orders — we'll refund your last subscription shipment if it's unsatisfactory
- ✓ Full refund of the product price (shipping charges are non-refundable)
And remember — just contact us if you don't think our product is absolutely brilliant (like it usually is) and we'll fix it. After all, we really don't want you dissatisfied.